Frequently Asked Questions (FAQ)


What is Home Service?

Our Home Service program brings the therapeutic benefits of Hydrogen Therapy combined with proven Physiotherapy practices to the comforts and convenience of your Home, Office etc. We started our Home Service mainly to cater for those with mobility or transportation issues and for those who prefer to do treatments from the privacy of their homes.

Is there a difference between the treatments conducted via Home Service versus your Therapy Centre?

There is no difference, as our treatment protocols in place are the same regardless where the treatment is conducted. The only difference with our Home Service treatments, is that our physiotherapist will come to you, saving you travelling time.

Am interested in your Home Service? What should I do?

You can either fill-up your contact details in the form (from our website) or download our Home Service App and create a care plan. Our Health Consultants will be in-touch with you to conduct an online assessment of your condition before recommending the suitable Treatment plan for you.

What are your operating hours? Is this service available everyday?

Our Home Service is available daily (Mondays to Sundays) from 10.00 am to 6.30 pm. Last appointment will be at 4.00 pm.

Where are the service areas covered by your Home Service?

At present moment, our Home Service only covers Klang Valley (Example: Petaling Jaya, Subang Jaya, Mont Kiara, Damansara). More areas will be covered soon.

How much will I be charged for the travelling fee?

Our travelling/transportation fee is charged at a rate of RM 0.60 per km. Alternatively, you can refer to the pre-calculated travelling fees as listed, based on the physiotherapist selected.

Do I need to proceed with full payment before the treatment service?

Yes. Full payment will have to be made in advance prior to scheduling an appointment (or making a booking).

Will I get a refund if I cancel my booking?

If the booking is cancelled more than 24 hours from your appointment, you will be fully refunded. If the booking is cancelled between 24 hours and 2 hours from your appointment, you will be refunded 50% of your purchase. If the booking is cancelled within 2 hours before your appointment, no refund will be issued.

Is there an expiry date to the treatment session or package purchased?

It is advisable to start the treatment session or package purchased soonest possible and completed it within 3 months from date of purchase.

How many physiotherapists should I expect to be present?

Usually only 1 physiotherapist (the one selected) will come to carry out the treatment service, however, there may be certain special case which may require 2 physiotherapist to be present.

Can I view the profile of the physiotherapist before the treatment?

Yes. You can view the profile and the distance plus availability of the physiotherapists while you are making the appointment or booking.

I have my first appointment coming up soon, what should I prepare?

A single/double bed with an electrical socket nearby should be made available before the physiotherapist arrives for your appointment. Towels/blankets/pillows/kimonos should also be made available should you prefer to use your own accessories.

What should I wear for my appointment?

It would be best if you could wear comfortable and loose clothing that does not restrict access to your skin or body.

About Hydrogen Therapy

Is Hydrogen Therapy safe?

Yes. Hydrogen gas has been shown to be very safe at concentrations hundreds of times higher than what is being used for therapy. Here are a few examples: Hydrogen’s safety was first shown in the late 1800s, where hydrogen gas was used to locate gunshot wounds in the intestines. The reports showed that there were never any toxic effects or irritation to even the most sensitive tissues. Another good example of its safety is that hydrogen gas has been used in deep sea diving since 1943 (at very high concentrations) to prevent decompression sickness. Furthermore, hydrogen gas is natural to the body because after a fiber-rich meal, our gut bacteria can produce liters of hydrogen on a daily basis.

How long does each session of Hi-Bliss Hydrogen Therapy last?

Each session can last for a minimum of 1 hour to a maximum of 1 ½ hours, depending on the type of treatment conducted. Our Health Consultants should be able to provide a more accurate estimation of the duration upon confirmation of the appointment.

Who is suitable to undergo Hi-Bliss Hydrogen Therapy?

Hi-Bliss Hydrogen Therapy is suitable for any age group however, it is not recommended for pregnant women and infants.

I am currently taking some medication as prescribed by my doctor. Will it interfere with my Hydrogen Therapy?

No. Our treatment is 100% natural (as we generate hydrogen gas from water) and is suitable for all kinds of body condition.

How It Works

What are the process and procedure of undergoing Hi-Bliss Hydrogen Therapy?

All the clients will undergo a subjective assessment (to understand the history, health conditions and lifestyle) and a full body check-up by our physiotherapist to understand the muscle, nerve and bone condition. After the assessment, we will recommend a suitable treatment program for the client to address the concerns/complaints/symptoms.

How is Hi-Bliss Hydrogen Therapy administered?

Hi-Bliss hydrogen therapy is generated from distilled water, splitting the H2O into hydrogen gas. The hydrogen gas will then be directed to the nozzle to be sprayed at the treatment point(s). Hydrogen, being the smallest molecule, can easily penetrate through our skin into our cells.

How fast can I see the results of the Hi-Bliss Hydrogen Therapy?

Each one of us is unique and so is our body. In order to help our clients to improve their condition within the shortest period, close monitoring is required; As such, it is advisable to continue treatment regularly for the first 2 - 3 weeks.

What is palpation and what's the purpose of doing that?

Palpation is the process of using one's hands to check the body, especially while diagnosing a disease or illness. Palpation is an important part of the physical examination; the sense of touch is just as important in this examination as the sense of sight is. (Source:

What is manipulation and what’s the purpose of doing that?

Manipulation is a technique used to loosen muscle spasm and tightness of body where, by doing this, it will increase hydrogen diffusion and increase treatment efficacy. It is a physical treatment primarily used by physical therapists, physiotherapists to treat musculoskeletal pain and disability and to improve blood circulation.

What is the purpose for me to do Stretching and Strengthening Exercises?

Stretching and Strengthening exercises will be done together with the Client (especially important for those who are suffering from Pain) and Client(s) will be reminded to continue these exercises on a daily basis. These series of exercises is recommended to our clients to accelerate the healing and recovery process.

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